Shipping and Reporting Damages

We strive to ship in a timely manner. All orders usually ship between 24-72 hours of order received. We ship M-F, excluding holidays and otherwise noted. 

Preorders ship when preordered products arrive. Items ship in the order that orders were received.

Damages must be reported to us within 24 hours of the packaging being marked as delivered from the tracking on the USPS or UPS website. If it is past the 24 hours of the package being delivered you will have to submit the claim with the carrier and we will not be able to refund or replace any of the items. We will reship whatever is damaged if there are extra or we will send a refund if it is within 24 hours of it being delivered, but only as long as pictures are given to prove damage and you keep the box and product so the shipping company is able to pick it up so they can process the claim. Without the photos and package, we cannot validate damage and cannot get a refund for your items being damaged. In those cases, you will need to submit a claim to the shipping company to receive a refund. Email photos and name or order number to

All other forms of contact, social media messages, store messages are not acceptable forms of damage submission.